Help desk
Phone, WhatsApp, email and remote support for your users.
Services
Software Support
Responsive help-desk, maintenance and updates that keep your systems running — 24 hours a day, 6 days a week.
Software only creates value while it is working. Our software support team keeps your systems available, secure and up to date, whether we built them or not. Choose pay-as-you-go assistance or a service level agreement with guaranteed response times.
What is included
Software Support — what you get
Maintenance & updates
Patches, upgrades and compatibility fixes.
Installation & configuration
Operating systems, office suites, accounting and specialist software.
Troubleshooting & recovery
Bug fixing, data recovery and performance problems.
User training
Practical training so your team gets full value from its tools.
Support agreements
SLAs with agreed response and resolution times.
Questions & answers
Software Support — frequently asked questions
Do you support software you did not build?
Yes. After a short assessment we can take over support for third-party and legacy systems.
What are your support hours?
Support is available 24 hours a day, 6 days a week; the office is open Monday to Saturday.
Can you support us remotely?
Yes. Most issues are resolved remotely within minutes.
Related
Other services you may need
Custom Software Development
Bespoke business systems built around the way your organisation actually works — from management information systems to e-government platforms.
Learn more
Mobile App Development
Android and iOS apps designed, coded and tested for smartphones and tablets — from customer apps to field-force tools.
Learn more
Desktop Applications & Database Management
Fast, reliable Windows, macOS and Linux applications — and the well-designed, well-kept databases that power them.
Learn more
Ready to start with software Support?
Tell us what you need and we will come back with a clear proposal — usually within one working day.